Payment Policy – Effective as of 16/08/2025

At Sweetnapo, we are committed to providing a secure, smooth, and convenient payment experience for every customer. This Payment Policy outlines the accepted payment methods, transaction procedures, and security measures for purchases made through our website.

Accepted Payment Methods

We accept the following secure payment options:

  • Credit / Debit Cards: Visa, Mastercard, American Express

  • PayPal

  • Apple Pay & Google Pay

  • Shop Pay

All payments are processed in GBP (£) unless otherwise specified.

Payment Security

  • All transactions on sweetnapo.com are handled via secure, encrypted payment gateways.

  • Your payment information is never stored on our servers.

  • We use industry-standard SSL (Secure Socket Layer) technology to protect your personal and financial details.

Order Confirmation

Once your payment is successful, you will receive an order confirmation email containing your order details and invoice. If you do not receive it within 30 minutes, please check your spam folder or contact us at info@sweetnapo.com.

Failed or Declined Payments

If your payment fails or is declined:

  1. Ensure your card has sufficient funds and is not expired.

  2. Verify your billing information.

  3. Try an alternative payment method.

If the problem persists, contact your bank or our support team for assistance.

Refunds for Returned Items

Refunds are issued to the original payment method within 5–10 business days after we receive and approve your return. For more details, refer to our Refund and Return Policy.

Need Help?

If you have any questions about payments or experience any issues during checkout, please reach out:

  • Email: info@sweetnapo.com

  • Phone: 070 5002 5233

  • Address: 8 Plumberow Ave, Hockley SS5 5AB, United Kingdom