Payment Policy of Sweetnapo

Effective Date: January 6, 2025

At Sweetnapo, we aim to make your shopping experience as smooth and secure as possible. Our Payment Policy outlines the methods, terms, and security measures related to payments for products purchased through our website or other sales channels. By placing an order with Sweetnapo, you agree to the terms outlined in this Payment Policy.

1. Accepted Payment Methods

We offer a variety of secure payment methods to accommodate your preferences. The following payment methods are accepted on our website:

  • Credit and Debit Cards:
    • Visa
    • MasterCard
    • American Express
    • Discover
  • PayPal: For those who prefer to pay via their PayPal account.
  • Other Payment Methods: We may offer additional payment methods, such as digital wallets (e.g., Apple Pay, Google Pay) depending on availability.

2. Payment Process

  • Order Confirmation: After placing an order, you will receive an order confirmation email. This email will include a summary of your order and details of your payment.
  • Payment Authorization: Payment is processed at the time of order. If there is any issue with the payment (such as an insufficient balance, expired card, etc.), we will notify you, and you will need to resolve the issue before your order can be shipped.
  • Currency: All transactions are processed in U.S. dollars (USD).

3. Security

  • Encryption: Sweetnapo uses industry-standard encryption technology (SSL) to securely process payment information and ensure that your personal and payment data is protected.
  • Payment Data Handling: We do not store sensitive payment information such as credit card numbers or bank account details. All payment transactions are handled by trusted third-party payment processors like PayPal or Stripe.
  • Fraud Prevention: We have measures in place to detect and prevent fraudulent transactions. In case of suspected fraud, we may contact you for verification before processing your order.

4. Payment Authorization

  • Upon placing your order, the payment amount will be pre-authorized by your payment provider. However, the charge will only be processed when the items in your order are confirmed and ready to ship.
  • If an item is out of stock or unavailable, we will notify you and offer a refund or replacement. You will only be charged for items that are successfully processed and shipped.

5. Order Cancellations and Adjustments

  • If you wish to cancel or modify your order, please contact us immediately. If the order has not yet been processed, we will do our best to accommodate your request. However, once an order has been processed and shipped, we are unable to cancel or modify it.
  • In case of order adjustments (e.g., product changes or price adjustments), any additional charges will be processed according to the updated order amount.

6. Taxes and Fees

  • Sales Tax: Applicable sales tax will be added to your order based on the shipping address. The tax rate is determined by local, state, and federal tax regulations.
  • Shipping Fees: Shipping charges will be added to your order total during checkout based on your shipping address and selected shipping method.
  • Other Fees: Additional fees, such as handling fees or customs fees (for international orders), may apply.

7. Currency and International Payments

  • Currency: All transactions on Sweetnapo are processed in U.S. dollars (USD). If you are purchasing from a country outside of the United States, your payment provider may apply currency conversion fees or additional charges.
  • International Orders: While we currently only ship within the United States, we may explore international payment and shipping options in the future. For international customers, additional charges such as customs duties, taxes, or import fees may apply upon delivery.

8. Payment Errors

  • Authorization Failures: If your payment is declined or authorization fails, we will notify you and request an alternative form of payment. If we do not receive payment confirmation within a reasonable timeframe, your order may be canceled.
  • Payment Disputes: If you dispute a charge with your payment provider, please contact us at info@sweetnapo.com so we can work to resolve any issues. We ask that you provide all necessary documentation and information to help facilitate the resolution.

9. Refunds and Chargebacks

  • Refunds: If you are eligible for a refund (as per our Refund and Returns Policy), the refund will be processed back to the original payment method. Depending on your payment provider, it may take 5-10 business days for the refund to appear on your account.
  • Chargebacks: If you initiate a chargeback with your bank or credit card provider without contacting us first, we may charge a fee to cover the administrative costs associated with processing the chargeback. We encourage you to contact us directly so we can address any issues before resorting to chargebacks.

10. Contact Us

If you have any questions or concerns regarding your payment, or if you need assistance with an order, please contact our customer service team:

Sweetnapo
Email: info@sweetnapo.com
Phone: (256) 233-3898
Address: 116 Coffman Cir, Athens, Alabama