Terms and Conditions – Effective as of 16/08/2025

Welcome to Sweetnapo. By accessing or using our website https://sweetnapo.com and purchasing our products, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our services.

1. General

These Terms and Conditions govern your use of our website and your relationship with Sweetnapo. We reserve the right to modify or update these terms at any time without prior notice. Continued use of the website after changes constitutes acceptance of the updated terms.

2. Eligibility

To place an order on our site, you must:

  • Be at least 16 years old or have parental/guardian consent

  • Provide accurate, complete, and up-to-date personal and payment information

We reserve the right to cancel orders that violate these conditions.

3. Product Information

We strive to display products as accurately as possible, including descriptions, colors, and images. Due to screen settings or photography, actual colors may vary slightly. We do not guarantee that all product descriptions are error-free.

4. Orders & Payment

By placing an order, you agree that:

  • You are legally authorized to use the payment method provided

  • The information you provide is accurate and complete

  • Submitting an order does not guarantee acceptance; we reserve the right to refuse or cancel an order for any reason

  • Full payment is required before an order is processed

5. Shipping & Delivery

We will ship your order to the address provided during checkout. Delivery times are estimates only and may be affected by factors beyond our control. For full details, please refer to our Shipping Policy.

6. Returns & Refunds

Please see our Refund and Return Policy for full information on eligibility, timeframes, and conditions for returns or exchanges.

7. Intellectual Property

All content on this site — including logos, product images, texts, graphics, and design — is the property of Sweetnapo and is protected by copyright and trademark laws. Unauthorized use or reproduction is strictly prohibited.

8. User Conduct

You agree not to:

  • Use the site for unlawful or fraudulent activities

  • Interfere with or disrupt the website’s security or functionality

  • Submit false, misleading, or harmful information or reviews

We reserve the right to block or terminate accounts that violate these conditions.

9. Limitation of Liability

To the maximum extent permitted by law, Sweetnapo shall not be liable for any indirect, incidental, or consequential damages resulting from the use of, or inability to use, our site or products.

10. Governing Law

These terms are governed by and construed in accordance with the laws of the United Kingdom. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Contact Us

For any questions regarding these Terms and Conditions, please contact us:

  • Email: info@sweetnapo.com

  • Phone: 070 5002 5233

  • Address: 8 Plumberow Ave, Hockley SS5 5AB, United Kingdom