Privacy Policy – Effective as of 16/08/2025

At Sweetnapo, we are committed to respecting and protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you visit our website or interact with our services. By using our website https://sweetnapo.com, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, shipping and billing details when you place an order or register on our site.

  • Payment Information: Payment card details are securely processed through trusted payment gateway providers and never stored on our servers.

  • Usage Data: Information about how you use our website, including pages visited, time spent, IP address, and browser type, to improve user experience.

  • Cookies: We use cookies and similar technologies to enhance browsing, analyze traffic, and personalize content.

2. How We Use Your Information

We use your data to:

  • Process and fulfill orders

  • Communicate about purchases, shipping, or customer support

  • Improve our website, services, and customer experience

  • Send promotional emails (only if you have opted in)

  • Prevent fraudulent transactions and ensure website security

3. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share data with:

  • Service providers (e.g., payment processors, couriers) to complete orders

  • Law enforcement or regulatory authorities if required by law

  • Analytics and advertising partners (with anonymized data) to understand user interactions

4. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

5. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you

  • Request corrections or updates

  • Request deletion of your data

  • Withdraw consent for marketing communications at any time

To exercise any of these rights, contact us at info@sweetnapo.com.

6. Security

We implement technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction.

7. Children’s Privacy

Our services are not intended for individuals under 16 years old. We do not knowingly collect personal data from children.

8. Changes to This Policy

We may update this Privacy Policy at any time. Changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically.

9. Contact Us

For any questions or concerns about this Privacy Policy:

  • Email: info@sweetnapo.com

  • Phone: 070 5002 5233

  • Address: 8 Plumberow Ave, Hockley SS5 5AB, United Kingdom