Sales Policy of Sweetnapo

Effective Date: January 6, 2025

At Sweetnapo, we are committed to providing our customers with high-quality food products and exceptional service. Our Sales Policy outlines the terms and conditions that apply to all sales made through our website, in-store, and via phone orders. By making a purchase with us, you agree to these terms.

1. Product Availability

  • All products offered on our website and in-store are subject to availability. We make every effort to ensure that the information about stock levels is accurate and up-to-date.
  • In the event that an item is out of stock after you place your order, we will notify you promptly and offer you the option to either wait for restocking, choose an alternative product, or receive a refund for the out-of-stock item.

2. Pricing

  • All prices listed on Sweetnapo are in U.S. dollars and are subject to change without notice. Prices are valid at the time of purchase.
  • We strive to keep pricing accurate and competitive, but in the event of a pricing error, we reserve the right to correct the price. If a product’s price is higher than the listed price at the time of your order, we will contact you before processing your order, and you can choose to cancel or accept the revised price.
  • Applicable sales tax and shipping fees will be added to your order total at checkout.

3. Payment Methods

  • We accept a variety of payment methods, including credit and debit cards (Visa, MasterCard, American Express, Discover), PayPal, and other secure payment options available on our website.
  • Full payment is required at the time of purchase, and your order will not be processed until payment is confirmed.

4. Order Confirmation

  • Once your order is placed, you will receive an email confirmation containing the details of your purchase. Please review this confirmation carefully to ensure that all items and quantities are correct.
  • If you do not receive an order confirmation email, please check your spam or junk folder, or contact us at info@sweetnapo.com to confirm the status of your order.

5. Shipping & Delivery

  • We offer a variety of shipping options based on the delivery location and the type of products ordered. Shipping costs are calculated during checkout and depend on the delivery address, product size, and weight.
  • Sweetnapo is not responsible for delays caused by third-party shipping carriers or unforeseen circumstances, such as weather events or holidays.
  • Orders will be shipped within 1-3 business days, and delivery times depend on the shipping method selected. You will receive tracking information once your order has been shipped.

6. Order Cancellations

  • If you wish to cancel an order, please contact us as soon as possible at info@sweetnapo.com or call (256) 233-3898.
  • Orders can only be canceled if they have not yet been processed or shipped. If your order is already in transit, you will need to follow our return policy to return the items.

7. Returns and Refunds

  • Sweetnapo’s Refund and Returns Policy applies to all sales. Products may be returned within 14 days of purchase, provided they are unopened and in original condition. For more details, please refer to our full Refund and Returns Policy.
  • If you receive a defective or damaged item, please contact us immediately for a full refund or replacement.

8. Promotional Discounts and Offers

  • Sweetnapo may offer discounts, promotional codes, and special offers from time to time. These offers are subject to specific terms and conditions, which will be clearly stated on the promotion page or in the email offering the discount.
  • Discounts and promotional offers cannot be combined with other promotions unless stated otherwise.

9. Sales Tax

  • Sales tax is calculated based on the delivery address and applicable local, state, and federal tax rates.
  • We are required to collect sales tax in states where we have a physical presence or where tax laws apply.

10. Limitation of Liability

  • Sweetnapo is not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products. Our liability is limited to the purchase price of the product in question.
  • We also do not assume responsibility for any issues that may arise from the misuse or improper handling of our products.

11. Privacy

  • By making a purchase, you agree to our Privacy Policy, which outlines how we collect, use, and protect your personal information.

12. Modifications to Sales Policy

  • Sweetnapo reserves the right to update or modify this Sales Policy at any time. Any changes will be posted on this page with the updated Effective Date. We encourage customers to review the Sales Policy periodically to stay informed about any updates.

13. Contact Us

For any questions or concerns regarding our Sales Policy or if you need assistance with your order, please contact our customer service team:

Sweetnapo
Email: info@sweetnapo.com
Phone: (256) 233-3898
Address: 116 Coffman Cir, Athens, Alabama