Sales Policy – Effective as of 16/08/2025

At Sweetnapo, we are dedicated to providing a seamless, secure, and satisfying shopping experience. This Sales Policy outlines the terms and conditions related to purchasing products from our online store.

Product Availability

All products listed on sweetnapo.com are subject to availability. While we make every effort to keep inventory accurate, in the rare event that an item becomes unavailable after purchase, you will be notified promptly and offered a refund or alternative product.

Pricing

  • All prices are displayed in GBP (£) and include applicable taxes unless otherwise stated.

  • Prices are subject to change without notice, but the price at the time of purchase will always be honored.

  • We reserve the right to correct pricing errors and cancel orders placed with incorrect prices due to technical or human error.

Order Processing & Shipping

  • Orders are typically processed within 1–2 business days after payment confirmation.

  • Shipping times vary by location. Once shipped, you will receive a tracking number via email.

  • Please ensure your shipping information is accurate. We are not responsible for delays or losses caused by incorrect address details provided during checkout.

Order Cancellation

You may cancel your order within 12 hours of placing it, provided it has not yet been processed or shipped. To cancel, contact our customer service team at info@sweetnapo.com as soon as possible.

Returns & Refunds

For full details on returning items and requesting refunds, please refer to our Refund and Return Policy.

Accepted Payment Methods

We accept the following secure payment options:

  • Visa / Mastercard / American Express

  • PayPal

  • Apple Pay / Google Pay

  • Shop Pay

All payments are encrypted and processed through secure third-party payment gateways. We do not store your credit card information.

Customer Support

If you have any questions about a product, your order, or any part of the shopping process, our friendly customer care team is here to help:

  • Email: info@sweetnapo.com

  • Phone: 070 5002 5233

  • Address: 8 Plumberow Ave, Hockley SS5 5AB, United Kingdom